Shipping policy

SHIPPING POLICY

Last updated: October 28, 2026

This Shipping Policy explains how Senkar Skin processes orders, calculates shipping charges, estimates delivery times, and assists customers when delivery issues occur.

1. Areas We Ship To

Senkar Skin currently ships to eligible addresses within the United States only. We do not offer international shipping at this time.

Delivery services for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited. The shipping options available for an order will be shown at checkout after the delivery address is entered.

2. Order Processing

Orders are typically processed within 1–2 business days after payment and order details have been successfully verified.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing may take longer during major holidays, unusually high order volumes, inventory verification, or when additional information is required to complete an order.

3. Delivery Options and Shipping Charges

Senkar Skin offers the following shipping services:

Standard Shipping

Order value: $0.00–$69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD

Free Standard Shipping

Order value: $70.00 or more
Estimated transit time: 3–5 business days
Shipping charge: Free

Express Shipping

Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD

Eligibility for free shipping is determined from the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

Delivery options may vary according to the destination, products ordered, and carrier availability. Express Shipping reduces carrier transit time but does not shorten the standard 1–2-business-day processing period.

4. Estimated Total Delivery Time

Processing and carrier transit times together generally result in the following total delivery estimates:

Standard Shipping: 4–7 business days

Express Shipping: 3–5 business days

These periods are estimates and do not represent guaranteed arrival dates. Carrier disruptions, severe weather, holidays, emergencies, incorrect addresses, or circumstances beyond our reasonable control may affect delivery.

5. Confirmation and Tracking

Once an order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking activity may require up to 48 hours to appear on the carrier’s website. Some orders may be delivered in separate packages. When Senkar Skin divides an order into multiple shipments, separate tracking numbers may be provided without an additional shipping charge.

6. Correct Delivery Information

Customers are responsible for providing a complete and accurate shipping address. Please verify the recipient’s name, street address, apartment or unit number, city, state, ZIP code, and contact information before completing checkout.

If an address needs to be corrected, contact us immediately. We cannot guarantee changes after an order has entered processing or been transferred to the carrier.

Additional shipping fees may apply if an order must be resent because the original address was incorrect, incomplete, refused, or otherwise undeliverable.

7. Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We will make reasonable efforts to assist, but a request cannot be guaranteed once fulfillment has started.

Orders that have already shipped cannot be canceled. After delivery, eligible items may be handled according to our Return and Refund Policy.

8. Unexpected Fulfillment Delays

If Senkar Skin learns that an order cannot be shipped within the stated processing period, we will notify the customer and provide a revised shipping date when reasonably available.

The customer may consent to the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. If customer consent is required but cannot be obtained, we will cancel and refund the affected order as required by applicable law.

9. Carrier Delays and Lost Packages

Package movement may be affected by carrier operations after an order has been dispatched.

If tracking has not updated for an unusual period or a package appears lost, please contact us. We will review the shipment information and, where appropriate, assist with opening a carrier investigation.

Any replacement, refund, or alternative resolution will depend on the investigation results, the circumstances of the order, and applicable consumer protection law.

10. Packages Showing as Delivered

When tracking shows “delivered” but the package cannot be located, please:

Confirm that the address listed on the order is correct.

Check the delivery area, mailbox, building reception, and other secure locations.

Ask household members or nearby neighbors whether they accepted the package.

Contact the carrier for delivery details.

Notify Senkar Skin promptly if the shipment remains missing.

We will assist with reviewing the available tracking and delivery information.

11. Damaged, Incorrect, or Missing Products

If a package arrives damaged or the order contains an incorrect or missing product, please contact us promptly.

Include the order number, a description of the issue, and clear photographs of the product, shipping label, outer package, and packing materials when applicable. Please retain the original packaging until our review is complete.

After the issue is verified, Senkar Skin will provide an appropriate resolution in accordance with our policies and applicable law.

12. Returned and Undeliverable Shipments

A package may be returned to us if it is refused, unclaimed, or cannot be delivered using the information supplied with the order.

We will contact the customer after receiving a returned package. Additional charges may apply when reshipment is requested. Original shipping charges are generally non-refundable unless the return resulted from our error or reimbursement is required by law.

13. Sales Tax

Applicable sales and use taxes are calculated and displayed during checkout. Shipping, delivery, or handling charges may also be taxable depending on the transaction, destination, and applicable state or local requirements.

14. Returns and Refunds

Product returns, exchanges, and refunds are subject to our separate Return and Refund Policy.

Nothing in this Shipping Policy is intended to restrict any non-waivable customer rights or remedies provided under applicable consumer protection law.

15. Contact Us

For questions about shipping or assistance with an order, please contact:

Trade name: Senkar Skin
Email: support@senkarskin.store
Address: 13710 Cuesta Del Sol, Lakeside, CA 92040, United States
Phone: +1 (619) 654-4151