Refund policy
Return & Refund Policy
At Senkar Skin, we want every customer to have a clear understanding of our return, refund, exchange, and order-resolution process. Please review this policy before completing your purchase.
30-Day Return Policy
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, the product must generally:
Be unused, unopened, and in substantially the same condition in which it was received.
Remain in its original packaging.
Include all original labels, tags, protective seals, and accessories, where applicable.
Be accompanied by a receipt, order confirmation, or other reasonable proof of purchase.
Before returning any product, please contact us at support@senkarskin.store to request return instructions.
Items sent back without prior contact or authorization may not be accepted.
Return Address
After your return request has been reviewed and approved, eligible returns may be sent to:
Senkar Skin
13710 Cuesta Del Sol
Lakeside, CA 92040
United States
Please contact us before mailing a return so that we can confirm eligibility and provide any necessary instructions.
Skincare, Beauty, Cosmetic, and Personal-Care Products
Because skincare, cosmetic, beauty, and personal-care products may involve health, hygiene, safety, and product-integrity concerns, products that have been opened, used, tested, or had protective or hygiene seals removed generally cannot be returned solely because of a change of mind or personal preference.
This restriction does not limit any rights or remedies that may apply when a product:
Arrives damaged or defective.
Is materially different from what was ordered.
Was incorrectly supplied.
Was materially misrepresented.
Is otherwise covered by mandatory consumer protections under applicable law.
If you are uncertain whether your product is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@senkarskin.store.
To help us review your request, please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the shipping packaging when relevant.
After reviewing the information, Senkar Skin will provide an appropriate resolution based on the circumstances. This may include a replacement, refund, or another remedy available under applicable law.
Products Generally Not Eligible for Standard Return
Unless otherwise required by applicable law, standard returns are generally not accepted for:
Opened or used skincare, cosmetic, beauty, or personal-care products where hygiene or safety concerns prevent resale.
Products with broken or removed protective, hygiene, or safety seals.
Gift cards.
Personalized, customized, or made-to-order products, if applicable.
Products damaged after delivery because of misuse, improper storage, or improper handling.
Products clearly identified as Final Sale or Non-Returnable before the purchase was completed.
A final-sale or non-returnable designation does not waive any rights that cannot legally be waived regarding defective, damaged, incorrectly supplied, misrepresented, or otherwise nonconforming merchandise.
Return Shipping Costs
For eligible standard returns resulting from a change of mind, personal preference, or another reason not caused by Senkar Skin, the customer is generally responsible for return shipping costs.
If a return is required because an item arrived damaged, defective, or incorrect, please contact us before shipping the item back. We will provide appropriate return instructions and determine responsibility for return shipping.
Original shipping charges are generally non-refundable unless:
The return resulted from an error by Senkar Skin;
We expressly agree otherwise; or
Applicable law requires otherwise.
For customer-arranged returns, we recommend using a trackable shipping method and keeping proof of shipment until the return process has been completed.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the order.
We aim to process approved refunds within 10 business days after approval.
Once the refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds become available in your account.
If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact:
support@senkarskin.store
Exchanges
If you would like to exchange an eligible product, please contact us at support@senkarskin.store.
Exchange requests are subject to:
Return eligibility.
The condition of the original item.
Availability of the requested replacement.
If a direct exchange cannot be completed, we may ask you to return the eligible original product for a refund and place a separate order for the replacement.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins.
Once an order has been processed, packed, transferred to a shipping carrier, shipped, or otherwise entered the fulfillment process, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request an eligible return after delivery according to this policy.
Sale and Promotional Items
Products purchased at a promotional or discounted price are not automatically considered final sale.
A product will generally be considered final sale only when it was clearly identified as Final Sale, Non-Returnable, or using similar wording before the customer completed the purchase.
If applicable law provides a refund, replacement, or other remedy despite a final-sale designation, the applicable law will control.
Bundles and Promotional Offers
If an eligible returned product was purchased as part of a bundle, promotional discount, gift-with-purchase offer, or similar promotion, the refund may be adjusted according to the applicable promotion terms and the products retained by the customer.
Any refund will be based on the amount actually paid for the eligible returned merchandise.
California Consumer Rights
Senkar Skin intends to clearly communicate its return, refund, and exchange practices to customers.
Nothing in this policy is intended to waive, limit, or exclude consumer rights that cannot legally be waived under California, federal, or other applicable law.
Where applicable law provides greater consumer protection than a provision of this policy, the applicable legal requirement will take precedence.
Contact Us
For questions about returns, refunds, exchanges, damaged or incorrect products, or this policy, please contact:
Senkar Skin
13710 Cuesta Del Sol
Lakeside, CA 92040
United States
Phone: (619) 654-4151
Email: support@senkarskin.store